Select Office Systems' Service

Unlike many companies these days, SOS will be around long after the sale, listening closely to your concerns and acting quickly to ensure complete satisfaction.

Technical Staff

Select Office Systems firmly believes that the "right people" make the company. Our service team has the training and technical skills to provide our customers with the best customer service. With a combined experience of over 100 years, our service professionals are able to get the job done right the first time. Professionalism is a key to our success.

Training and Certifications

At SOS, training is a vital part of our service department. Our entire staff of service professionals is equipped with technical training and certification from the manufacturer. Other certifications of our technical staff also include A+, N+ and Microsoft MCP.

Response

Select Office Systems prides itself in our rapid response to requests for service. Our average response time is 4 hours. The whole process begins with talking to a live customer service representative that may be able to fix your problem over the phone. If we can’t fix the problem over the phone, a service call is placed immediately into our computerized dispatching system. A service professional is then notified with the details of the service call and dispatched to your location.

Recognition

Awards and recognition are what keep our service department motivated to do the best job possible. Our service department has been recognized as one of the best in the Richmond Area. Because of our extensive training and adhering to strict service guidelines SOS has received many prestigious awards from Konicaminolta and Muratec.